Contact Us

OBSERVE: bit-starz-casino-new-zealand, operated via bit-starz-casino.com, provides customer support for New Zealand players under the oversight of its registered company details and applicable Curaçao eGaming licences (valid through 2025). Contact information and communication procedures are governed by international gaming best practices and New Zealand regulatory expectations for transparency, promptness, and user protection.

EXPAND: In accordance with NZ gambling regulations and industry standards, all users are entitled to clear access to support channels, prompt response times, and escalation procedures for unresolved queries. bit-starz-casino-new-zealand is required to ensure user data privacy, legal clarity in all communications, and to provide dedicated contacts for both general and support inquiries. Additionally, regulatory compliance for remote gambling services mandates publicly accessible information on licensing, ownership, and jurisdictional oversight.

REFLECT: The following section provides a comprehensive, legally compliant overview of all available contact methods for bit-starz-casino-new-zealand (via bit-starz-casino.com), including direct communication channels, legal and licensing information, user data protection statements, and NZ-specific consumer rights notices.

Available Contact Channels (System 1: Factual Data Integration)

• Email Support:
  • General Inquiries: [email protected]
  • Customer Support: [email protected]
• Web Contact Forms:
  • Support Contact Form
  • General Contact Form
• Live Chat: 24/7 real-time assistance available via the website interface.
• Phone Support: Not specified. All urgent matters should be directed to the live chat or support email as per platform policy.
• Mailing Address (Legal Correspondence):
  • Scharlooweg 39, Willemstad, Curaçao (Headquarters and Legal Address)
  • Regional office presence: Cyprus (address not specified)

Note: All contact information provided is exclusively for use in connection with bit-starz-casino-new-zealand via bit-starz-casino.com. Do not use these details for unrelated matters.

Contact Form Submission (User Communication Procedure)

System 2 (Legal Analysis): By submitting this form, you consent to the processing of your personal data strictly for the purpose of resolving your query, in compliance with the Data Protection Act 2020 (NZ), and all applicable privacy regulations. All communications are logged and retained pursuant to regulatory recordkeeping requirements. For further details, refer to our Privacy Policy.

Licensing & Regulatory Information (System 2: Legal Transparency & Consumer Protection)

• Operator: Dama N.V. (Parent Company), registration number 152125, headquartered at Scharlooweg 39, Willemstad, Curaçao.
• Licences:
  • Curaçao eGaming licence (Antillephone N.V. 8048/JAZ2020-013, valid through 2025)
  • Curaçao Gaming Control Board OGL/2023/174/0082 (valid through 2025, clarification pending)
  • Curaçao Gaming Control Board OGL/2025/165/0185 (valid through 2025, clarification pending)
• Jurisdiction: All gaming activities for New Zealand users are conducted under the oversight of Curaçao regulators. New Zealand law requires that players are informed of the offshore nature of these services and their rights in the event of a dispute.

1. Primary Requirement: All contact details and license information must be clearly displayed and updated as of 2025, ensuring consumer awareness and regulatory compliance for New Zealand users.
2. Procedural Steps:
   • Users should utilize the provided contact channels for all account, game, or payment-related inquiries.
   • In case of unresolved matters or disputes, users may escalate their concerns by requesting a formal complaint review via the support email or contact form, referencing their account information and nature of the dispute.
   • If a resolution is not achieved within 14 days, users are entitled to request regulatory intervention by contacting the Curaçao Gaming Control Board, referencing the relevant licence numbers.
3. Legal Protections: All users are protected by consumer laws applicable in New Zealand and Curaçao, including the right to timely responses, transparent dispute resolution, and personal data privacy under the NZ Privacy Act 2020 and relevant international statutes.

Regional Compliance Note: New Zealand players are advised that while bit-starz-casino-new-zealand operates under international licensure, all user communications, support processes, and dispute resolution mechanisms are designed to align with both Curaçao and NZ remote gambling consumer protection standards. In the event of uncertainty, users are encouraged to seek independent legal advice regarding their rights under NZ law.

Legal Disclaimer & User Acknowledgement (System 2: Protective Clauses)

• Jurisdiction: All services and communications provided by bit-starz-casino-new-zealand via bit-starz-casino.com are governed by the laws of Curaçao and, where applicable, New Zealand. Use of contact channels constitutes acceptance of all relevant terms, privacy policies, and regulatory obligations.
• Limitation of Liability: bit-starz-casino-new-zealand is not responsible for delayed or undelivered messages due to circumstances beyond its reasonable control, including network outages or technical malfunctions. Users are encouraged to retain records of all correspondence for their own protection.
• Right to Amend: Contact procedures, available channels, and legal information may be updated at any time to reflect changes in law, licensing, or operational policy. All changes will be effective as of their publication date or as otherwise required by law, with all information herein current as of 2025.

For additional support or regulatory guidance, please contact our support team directly or consult the responsible gambling resources provided on bit-starz-casino.com.