Terms & Conditions

OBSERVE: Extract and clarify key operational and legal terms essential for understanding the contractual relationship between users and the operator.

• Operator: The legal entity responsible for the operation of bit-starz-casino-new-zealand on bit-starz-casino.com, registered as Dama N.V., company registration number 152125, headquartered at Scharlooweg 39, Willemstad, Curaçao.
• User/Player: An individual who creates an account and/or participates in real-money or demo gaming activities on bit-starz-casino.com.
• Bet: A monetary or virtual wager placed by the User on any game, event, or outcome as offered by the Operator.
• Bonus: Promotional funds, credits, free spins, or similar rewards issued by the Operator subject to specific terms and conditions.
• Wager: The act of risking money or bonus credits on games or events provided by the Operator.
• KYC (Know Your Customer): The process by which Users must verify their identity and eligibility per regulatory standards.
• Account: The registered profile maintained by the User on bit-starz-casino.com for access to gaming services.
• NZ Law: Refers to all applicable laws and regulations governing remote gambling in New Zealand.

EXPAND: Clearly define terms to eliminate ambiguity and align with NZ and international egaming standards.

REFLECT: These definitions ensure mutual understanding and the enforceability of the Terms.

Account Registration

OBSERVE: Detail the account creation process, user obligations, and NZ age restrictions.

1. Eligibility: Only persons aged 18 years or older, who are legally permitted under NZ law to participate in online gambling, may register an account on bit-starz-casino.com.
2. Account Creation Process:
   • Users must provide accurate and complete personal data during registration, including a valid email address.
   • Email verification is mandatory for account activation.
   • KYC documentation (government-issued ID, proof of address, payment method verification) may be required at any stage to comply with anti-money laundering and responsible gambling obligations.
3. User Obligations:
   • Users are responsible for maintaining the confidentiality and security of their password and login details.
   • Users must ensure that all submitted information remains accurate and up to date.
   • Each User may hold only one account per person per household.

EXPAND: Integrate operational procedures with NZ regulatory requirements, including anti-fraud and responsible gambling standards.

REFLECT: Account registration is subject to ongoing verification. Accounts may be suspended or closed for providing false information, multiple accounts, or for regulatory non-compliance.

Betting & Gameplay Rules

OBSERVE: Summarize operational rules for betting and gameplay on bit-starz-casino.com, including conduct in live environments.

1. Placement of Bets:
   • Bets may only be placed by registered Users with sufficient funds in their account.
   • Minimum and maximum bet limits are specified per game or event and may be subject to change.
   • Bets are considered accepted only after confirmation by the Operator's system. Once placed and confirmed, bets cannot be cancelled or modified except in cases of evident technical error.
2. Gameplay Conduct:
   • Users must not engage in fraudulent activity, collusion, or the use of unauthorized software (bots, scripts).
   • Live casino and chat features require respectful communication; insults, discrimination, or abusive behaviour are strictly prohibited.
   • The Operator reserves the right to void bets and suspend accounts for suspected cheating or rule violations.

EXPAND: Enforce fair play, technical reliability, and regulatory compliance-including rules for dealing with voided or cancelled bets due to technical issues.

REFLECT: All games operate under certified RNG systems or live dealer supervision. The Operator may suspend or annul bets in the event of technical malfunction or regulatory breach.

Bonus Terms

OBSERVE: Outline the legal and operational framework for bonus use, activation, and wagering requirements.

1. Bonus Activation:
   • Bonuses may require opt-in via account settings or code entry.
   • Eligibility, activation, and expiry dates for each bonus are specified in the promotion's terms and will not extend beyond 31 December 2025.
2. Wagering Requirements:
   • Bonuses are subject to minimum wagering requirements, clearly stated in each promotion and not exceeding 50x the bonus amount unless otherwise specified.
   • Wagers on certain games may not contribute towards bonus requirements; a list of excluded games is available in the bonus terms.
3. Prohibited Actions:
   • Combining multiple promotions or using bonus funds to circumvent wagering requirements is strictly forbidden.
   • Abuse or manipulation of bonus offers may result in bonus forfeiture and account suspension.

EXPAND: Emphasize compliance with NZ advertising standards-no misleading promotions, full disclosure of bonus terms, and responsible gambling messaging.

REFLECT: The Operator reserves the right to amend, suspend, or withdraw bonus offers at its sole discretion, subject to notification procedures outlined below.

Payments & Withdrawals

OBSERVE: Describe accepted payment methods, transaction limits, processing timelines, and refund conditions.

1. Deposit Methods:
   • Accepted methods: credit/debit cards, e-wallets, and cryptocurrencies as listed on bit-starz-casino.com.
   • Deposits must originate from payment sources registered in the User's own name.
   • Minimum and maximum deposit limits apply and are displayed in the cashier section.
2. Withdrawal Requests:
   • Withdrawals may only be processed to the same method used for deposit, subject to successful KYC verification and compliance checks.
   • Processing times typically range from instant to 5 business days, depending on the payment method and verification status.
   • The Operator reserves the right to request additional documentation for security or regulatory reasons.
3. Limits, Fees, and Refunds:
   • Transaction limits, processing fees, and currency options are specified in the cashier section and may be updated in line with regulatory or operational changes.
   • Refunds of bets or bonuses may be considered only in cases of technical error or regulatory obligation, at the Operator's discretion.

EXPAND: Align procedures with NZ anti-money laundering rules, consumer financial protection, and transparency standards.

REFLECT: Unverified or non-compliant accounts may experience delays or rejection of withdrawal requests. Suspicious activity may be reported to relevant authorities per regulatory requirements.

Limitation of Liability

OBSERVE: Clarify the extent of the Operator's responsibilities and legal protections for both parties.

1. Fairness and Accuracy:
   • The Operator guarantees that all games are operated fairly and in accordance with certified RNG systems or regulated live dealer protocols.
2. Exclusions of Liability:
   • The Operator is not liable for technical failures, unforeseen interruptions, or network issues affecting game availability or bet placement.
   • No liability shall arise for losses due to User error, unauthorized account access, or breaches of these Terms.
3. Maximum Compensation:
   • In no event shall the Operator's aggregate liability exceed the lesser of: (a) the amount wagered by the User in the relevant bet, or (b) NZ$10,000 per incident, except as required by law.

EXPAND: Incorporate statutory disclaimers and consumer protections required by NZ law.

REFLECT: These limitations do not affect statutory consumer rights under NZ law relating to unfair terms or defective services.

Intellectual Property Rights

OBSERVE: Specify ownership and permitted use of all content and software on bit-starz-casino.com.

• All website content, graphics, software, and trademarks displayed on bit-starz-casino.com are the exclusive property of the Operator or its licensors.
• Reproduction, distribution, or modification of any content or software is strictly prohibited without prior written consent from the Operator.
• Any unauthorized use may result in legal action and account termination.

EXPAND: Address implicit intellectual property risks, including user-generated content and third-party rights.

REFLECT: Users are granted a limited, non-exclusive, non-transferable license to access and use the services solely for personal, non-commercial entertainment.

Privacy & Data Protection

OBSERVE: Reference the Operator's privacy policy and summarize key data protection commitments.

• All personal data is processed in accordance with the bit-starz-casino.com Privacy Policy, which complies with applicable NZ and international data protection laws.
• Users are advised to review the Privacy Policy for details on data collection, storage, usage, and rights.

EXPAND: Reinforce the Operator's commitment to confidentiality, data security, and lawful processing.

REFLECT: The Operator implements robust technical and organizational measures to safeguard User data and will notify Users of any material breaches as required by law.

Changes to Terms

OBSERVE: Establish procedures for updating Terms and notifying Users.

1. Notification: The Operator may amend these Terms at any time. Users will be notified of material changes via the email address registered to their account and/or website banners at least 14 days prior to the effective date of the amendment.
2. Continued Use: Users who do not agree with revised Terms must discontinue use of bit-starz-casino.com before the new Terms become effective.

EXPAND: Fulfil legal obligations for fair notice and user consent.

REFLECT: Amendments are effective from the stated date and apply to all subsequent use of the site and services.

Termination & Suspension

OBSERVE: Define the grounds and process for account closure, suspensions, and refunds.

1. Operator-Initiated Termination:
   • The Operator reserves the right to suspend or terminate accounts for breaches of these Terms, regulatory requirements, fraud, or other prohibited conduct.
   • In cases of serious breach, associated funds may be frozen pending investigation and potential reporting to authorities.
2. User-Initiated Closure:
   • Users may request account closure at any time by contacting customer support at [email protected] or via https://bit-starz-casino.com/support.
   • All remaining balances will be returned using the original deposit method, subject to successful KYC verification and regulatory restrictions.
3. Notification: Account termination or suspension will be communicated to the User by email, specifying reasons and any procedures for appeal or withdrawal of funds.

EXPAND: Align with NZ requirements for fair treatment, responsible gambling, and consumer financial protection.

REFLECT: The Operator will act reasonably and promptly in all account closure or suspension matters, ensuring Users' rights to access their funds, subject to legal and regulatory obligations.

Governing Law & Jurisdiction

OBSERVE: Specify the applicable law, jurisdiction, and dispute resolution processes.

1. Governing Law: These Terms are governed by the laws of Curaçao, as the Operator is licensed and headquartered in Curaçao. However, services are provided to Users in New Zealand in compliance with relevant NZ regulations.
2. Jurisdiction: Any dispute arising from the use of bit-starz-casino.com shall be submitted to the courts of Curaçao, unless otherwise required by applicable NZ law.
3. Dispute Resolution: Users are encouraged to contact customer support to resolve disputes amicably. Unresolved disputes may be escalated to the Curaçao Gaming Control Board or relevant NZ authorities if required by law.

EXPAND: Address cross-jurisdictional complexities and user rights under NZ law.

REFLECT: These provisions do not affect statutory rights afforded to Users under NZ law where applicable.

Contact Information

OBSERVE: Provide complete, up-to-date contact channels for support and legal matters.

• Customer Support: Email: [email protected] | Contact form: https://bit-starz-casino.com/support
• General Enquiries: Email: [email protected]
• Website: https://bit-starz-casino.com
• Legal Correspondence Address: Scharlooweg 39, Willemstad, Curaçao
• Mailing Address: Not specified (all legal correspondence should be directed to the Curaçao headquarters)
• Regional Office: Cyprus (address not specified; for payment processing and subsidiary matters only)

EXPAND: Ensure that Users have access to multiple contact channels and clarify the appropriate use for each.

REFLECT: All communications will be handled by qualified representatives of the Operator. For urgent legal matters, please use the above email addresses and specify the nature of your enquiry.

Regional Compliance Note: All terms, policies, and operational procedures are adapted for Users in New Zealand, in accordance with relevant NZ remote gambling regulations, consumer protection laws, and responsible gambling standards as of November 2025.